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Quality Guarantee Policy

Toyota has announced that dealer's body repair and paint service center guarantee their repair quality including related work for a period of 12 months with the following details:

  • Paint repair guarantee of 12 months

  • Sparepart guarantee of 12 months or 20,000 km. (whichever comes first.)

Body and Paint Repair Guarantee Exemption

  • Related consequence from lack of proper cleaning.
  • Maintenance or repair expense related to wear and tear from normal usage such as wheel alignment, wheel balancing, coolant, lubicant, filters, fuse, spark plug, engine belt, timing belt, etc.
  • Modification or installation of automobile accessories for usage other than regular functions of each vehicle type such as for racing or overloading.
  • Damage from environmental factors such as acid rain, chemicals, salt, tree sap or from natural disaster such as galestones, rain storm, lightning and flood.
  • Deteriortion from lack of proper maintenance and usage covering improper car storage area.
  • Tuning or repair by any service center other than standard Toyota Service Center.
  • Damage from or as a result of accident such as chip and scratch marks.
  • Other damage and expense not covered by the guarantee such as accommodation, fuel cost, telephone bill, loss of time value and business.